Something went wrong. Sorry, we ran into a problem. Try going online for additional help.

Something went wrong. Sorry, we ran into a problem. Try going online for additional help.

RESOLUTION: Try changing the TCP/IP V4 to Global DNS


1. In network connections, right click the connection, go to properties

2. Select internet protocol TCP/IP V4 and click properties.

3. Check that DNS is on automatic

4. Check that DNS is on automatic

5. Global DNS settings are 4.2.2.2 and 4.2.2.1

6. Apply click on OK.

7. Try installing Office.